Support for Parents & Carers
Thank you for visiting this page. Please remember that staff at school are always happy to help with any concerns regarding your child.
Your main points of contact at school are your child’s Form Tutor, Head of Key Stage, or Mr Johnson (Assistant Headteacher). However, if you require support outside of school hours or during the holidays, please see below for a range of organisations that can assist you.
If you do access support from any of these external agencies, please inform the school so we can ensure consistent care and support for your child.
Urgent Concerns & Safeguarding
If you believe a child is in immediate physical danger, please call the Police on 999 straight away. For non-urgent police enquiries, call 101.
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South Gloucestershire Access and Response Team (ART)
For concerns regarding a child living in South Gloucestershire.
Telephone: 01454 866000 (normal working hours) | 01454 615165 (out of hours)
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First Response (Bristol)
For concerns regarding a child living in Bristol.
Telephone: 0117 903 6444
Mental Health & Crisis Support for Young People
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CAMHS Locality Team (NHS)
If you are concerned that you are unable to keep your child safe due to severe mental health difficulties.
Telephone: 01454 862431
Website: AWP NHS CAMHS Services
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Childline
Free, confidential 24/7 support, counselling, and advice for children and young people.
Telephone: 0800 11 11
Website: Childline 1-to-1 Counsellor Chat
Website: Childline Info & Advice -
Kooth
Free, safe, and anonymous online mental health support and digital resources for young people and families.
Website: Kooth for Families
Website: Kooth for Adults -
Off The Record (OTR)
A local charity providing mental health services for young people, alongside dedicated workshops and support for parents and carers.
Website: OTR Parent & Carer Support
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YoungMinds
National mental health charity offering information and a dedicated parent helpline for concerns regarding emotional wellbeing, behavior, or neurodivergence (ADHD, Autism).
Parents Helpline: 0808 802 5544
Website: YoungMinds Parent Guide
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HELP Counselling
Offers low-cost counselling services for children and young people aged 9–25.
Telephone: 01225 767459
Website: HELP Counselling Services
Adult Mental Health & Wellbeing
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South Gloucestershire Talking Therapies (Vita Health Group / NHS)
Therapeutic interventions, counselling, and courses for adults (16+) experiencing stress, low mood, or anxiety. Self-referral available online.
Telephone: 0333 200 1893
Website: Vita Health Group NHS Mental Health
Website: Well Aware Directory -
Samaritans
Free, confidential emotional support 24 hours a day, 365 days a year for anyone experiencing distress, despair, or suicidal thoughts.
Telephone: 116 123
Website: www.samaritans.org
Parenting & General Family Support
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NHS Family Guidance
Advice for parents on a wide range of parenting topics, including communicating with teenagers, healthy habits, and managing teenage aggression.
Website: www.nhs.uk/family
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Parent Buddies
A confidential, universal, one-to-one listening service offering short-term support, advice, and signposting for families.
Website: www.parentbuddies.co.uk
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CCP (Caring for Communities and People)
Offers community outreach and early help support for families. Families can self-refer directly.
Website: www.ccp.org.uk
Support for Children with Additional Needs (SEND)
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Supportive Parents (SENDIAS)
Special Educational Needs and Disabilities Information, Advice, and Support Service providing free, impartial information for families in Bristol and South Gloucestershire.
Telephone: 0117 989 7725 (Mon–Fri, 9:30am–4:30pm)
Email: mail@supportiveparents.org.uk
Website: www.supportiveparents.org.uk
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South Glos Parents & Carers (SGPC)
Support groups, workshops, weekly drop-in sessions, and the local Parent Carer Forum for families with children who have disabilities or additional needs.
Email: team@sglospc.org.uk
Website: www.sglospc.org.uk
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JIGSAW Thornbury
Supports families with children aged 0–25 who have additional needs or disabilities (no formal diagnosis required). Offers parent groups, child sessions, and training courses.
Telephone: 01454 416381
Website: www.jigsawthornbury.org.uk
Specialist Family Safety & Welfare
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South Gloucestershire Domestic Abuse Support
Helpline offering confidential advice and support for anyone affected by domestic abuse.
Telephone: 0800 470 0280 (Mon–Fri 8:30am–5:30pm | Sat 9:30am–1:00pm)
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Barnardo’s – Child Exploitation Support
Dedicated guidance and support for parents concerned about child sexual exploitation and abuse.
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Food Bank & Financial Support (South Gloucestershire)
Local support services and food bank access for South Gloucestershire families.
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Food Bank Support (Bristol)
Food bank services and hardship support across Bristol.
Website: The Trussell Trust
Website: East Bristol Foodbank